Technowave covers the support of its range of Hardware & Software Products and is available to the customers as per the Terms of Sale. Standard Support is available for all purchases from Technowave.
Customers can expect direct support by Technowave Staff who are trained and certified in the respective technologies and applications. Telephonic, Email and On-Site Support will be available during all regular business hours.
Every Incident will be responded to within 24 hours and resolution will depend on the nature of the problem. Our Engineers/Technicians will endeavour to fix the problem within 48 working hours assuming there is replacement of Spare Parts involved. Customers can avail of customised service packages at additional cost based on the scope of the SLA.
The Terms of Service of the Manufacturer will be applicable for Hardware during Warranty/AMC and for Technowave Software it will be based on the specific SLA for every project. OS & Database support as well as Network Infrastructure and Wi-Fi is not included in the scope of support.
Any support escalation will have to be made to the Service Managers in the respective Countries and contact details are available in Contact Us.