Last updated: 5 November 2026
This policy explains how Technowave Group LLC (“Technowave”, “we”, “us”) handles returns, replacements and refunds for products bought from technowavegroup.com or through our sales team. Please read it before you place an order.
1. Return window and approval
- You may ask to return a product within 7 days of delivery.
- Every return needs our approval first. Email sales@technowavegroup.com with your order or invoice number and the reason for the return. If the return is approved, we will send you a Return Merchandise Authorisation (RMA) number.
- We cannot accept parcels sent back without an RMA number.
2. Condition of returned products
Products must be unopened and unused, in their original sealed packaging, with all accessories, cables, manuals and documents included. We inspect every return when it arrives.
3. Items that cannot be returned
- Consumables such as labels, ribbons and RFID tags
- Custom-printed, encoded or configured items
- Special-order items bought for a specific customer or project
- Software licences
- Any product that has been opened or used, unless it arrived faulty (see section 4)
4. Faulty or wrong items on arrival
If a product arrives faulty, damaged or different from what you ordered, tell us within 7 days of delivery at sales@technowavegroup.com. Please include your order number and photos of the product and packaging. After we test the product, we will repair or replace it. In these cases we cover the return shipping.
5. Faults after the first 7 days
Faults that appear later are covered by the manufacturer’s warranty for that product. Contact us and we will handle the warranty claim with the manufacturer for you. Warranty periods and terms are set by each manufacturer.
6. Refunds
- Once we have received and inspected the product, we will email you to say whether the refund is approved.
- Approved refunds go back to the original payment method within 14 working days of approval. Your bank or card provider may take a few extra days to show the credit.
- A restocking fee may apply to approved returns of products that are not faulty. If it does, we will tell you the amount when we approve the RMA.
7. Return shipping
You pay the cost of shipping a product back to us, unless it arrived faulty or was the wrong item. We recommend a tracked service, because we cannot accept responsibility for parcels lost on the way to us. Original shipping charges are not refunded.
Send approved returns, with the RMA number clearly marked, to:
Technowave Group LLC
Damascus Street, Al Qusais Industrial Area 2
Dubai, United Arab Emirates
8. Contact us
For any question about returns, replacements or refunds, email sales@technowavegroup.com or use our contact page.