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Enhance customer engagement with our Feedback Management System, allowing users to rate their overall satisfaction through intuitive smiley buttons ranging from Excellent to Poor. In addition to smiley-based feedback, the system offers versatile options like push buttons, matrix sliders, and star ratings, providing flexibility to capture detailed customer opinions. Tailor your feedback forms with customizable questions to meet your unique business needs.
Gain actionable insights through customized dashboard reports and flat reports, designed for in-depth analysis and business intelligence. The system offers a wide range of visual formats, including Area Graphs, Line Graphs, Pie & Donut Graphs, Gauge Charts, and Column & Bar Graphs. These comprehensive reporting tools empower you with clear, data-driven insights to enhance decision-making and improve customer satisfaction.
Supports Multiple Platforms Like Windows, Android & Web
Option to branch questions as per the answers given, and change question set to suit seasonal and location requirements of the firm
A variety of ways to record customer replies such as smiley, push buttons, matrix slider, star ratting and multiple selections.
A negative feedback/complaint will be immediately redirected to the help desk for grievance redressal
Can Formulate questionnaire in multiple languages
Customizable dashbord reports and flat reports for analysis, business intelligence, management information etc.
Need not be linked to any device.It may be used in all types of devices such as mobile / tablet / touch - screen kiosks
Ability to register customer for loyalty application.
Get customized feedback reports tailored to your needs with EasyTRACK. First, it offers detailed counter reports, device-specific feedback reports, and visually rich graphical representations such as area graphs, line graphs, pie & donut charts, gauge charts, and column & bar graphs. Moreover, these comprehensive reports provide deep insights into customer satisfaction and performance metrics. Consequently, they enable you to make data-driven decisions to enhance your service delivery and, ultimately, boost customer loyalty. Additionally, EasyTRACK ensures that every feedback is captured and analyzed effectively.
Start gathering feedbacks within 4 to 5 days with our quick implementation
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Listening to the voice of your customers through a graphical representation
easyTRACK’s Feedback Management System is a lucid easy to use application. It works perfectly on an i-pad and enables one to get a measure of customer satisfaction levels in a quick and simple manner.
Mathewson K (MD)
Slenna Village & Resorts
With its captivating pie charts and comprehensive tables easyTRACK’s Feedback Management System has made feedback analysis possible on a day-to-day basis.
A.K.Unni (MD)
Achakottil Jewellwrs
Customers can rate their overall satisfaction by clicking a button with a relevant smiley, providing responses from Excellent to Poor. Additionally, options such as push buttons, matrix sliders, and star ratings are available. Furthermore, you can customize questions to meet specific requirements.
A negative feedback/complaint will be immediately redirected to the help desk for grievance redressal.
It helps you to demonstrate that you are a listening and customer-centric organization. Many of the improvements even in large organisations have happened mainly because their customers gave them innovative solutions.
It can be used in multiple platforms such as Windows, Android and Web
Yes. You can formulate questionnaire in multiple languages
Moreover, you will receive customized dashboard reports, flat reports for analysis, business intelligence, and management information. These reports can be viewed in various formats, including Area Graphs, Line Graphs, Pie & Donut Graphs, Gauge Charts, and Column & Bar Graphs.
In most cases, customers do not provide feedback. Even if provided, the filled-in forms are either not collected or processed very late defeating the very purpose of gathering feedback.
It is a stand-alone system which need not be linked to any device. It may be used in android tablets.