FMS - Feedback Management System
Just Say the Word, We Can Do it all!
Flexible
Scalable
Affordable
Easy to Use
FMS - Feedback Management System
easyTRACK Feedback Management System
Your customers can rate the overall satisfaction by clicking a button having relevant smiley above to provide response from Excellent to Poor. There are other options available such as push button, matrix slider and star rating. You can also provide customized questions to the customers as per your requirement.
You will get customized dashboard reports, flat reports for analysis, business intelligence and management information. The reports can be viewed as Area Graph, Line Graph, Pie & Donut Graph, Gauge Chart, Column & Bar Graph and so on.
Important Things You Should Know
Questions And Answers
There are 5 major reasons why you should consider implementing Feedback Management System?
1. Customers think that you are serious to know how they felt about your product/services. They experience a sense of importance.
2. Since your staff know that their services are evaluated, they would tend to deliver better services.
3. It helps you to enhance your service delivery system
4. In the end, you increase customer loyalty, repeat purchases and thereby your revenues and profit.
5. Highly cost-effective. At almost negligible cost per customer, you derive immense value.
