Feedback Management System Dubai UAE
Just Say the Word, We Can Do it all! with our feedback management system
Flexible
Scalable
Affordable
Easy to Use
easyTRACK Feedback Management System
Your customers can rate their overall satisfaction by clicking a button with a relevant smiley, ranging from Excellent to Poor. Additionally, they have other options such as push buttons, matrix sliders, and star ratings. Furthermore, you can customize questions to meet your specific requirements.
You will receive customized dashboard reports, flat reports for analysis, business intelligence, and management information. Moreover, you can view these reports in various formats, including Area Graphs, Line Graphs, Pie & Donut Graphs, Gauge Charts, and Column & Bar Graphs, ensuring comprehensive insights.
Compatible
Supports Multiple Platforms Like Windows, Android & Web
Questions
Option to branch questions as per the answers given, and change question set to suit seasonal and location requirements of the firm
Answers
A variety of ways to record customer replies such as smiley, push buttons, matrix slider, star ratting and multiple selections.
Help-Desk Linked
A negative feedback/complaint will be immediately redirected to the help desk for grievance redressal
Multi-Lingual
Can Formulate questionnaire in multiple languages
Reports
Customizable dashbord reports and flat reports for analysis, business intelligence, management information etc.
Independent System
Need not be linked to any device.It may be used in all types of devices such as mobile / tablet / touch - screen kiosks
Loyalty Enrolment
Ability to register customer for loyalty application.
Comprehensive Reporting
Get customized feedback reports tailored to your needs with EasyTRACK. First, it offers detailed counter reports, device-specific feedback reports, and visually rich graphical representations such as area graphs, line graphs, pie & donut charts, gauge charts, and column & bar graphs. Moreover, these comprehensive reports provide deep insights into customer satisfaction and performance metrics. Consequently, they enable you to make data-driven decisions to enhance your service delivery and, ultimately, boost customer loyalty. Additionally, EasyTRACK ensures that every feedback is captured and analyzed effectively.
Quick Implementation
Start gathering feedbacks within 4 to 5 days with our quick implementation
Get Demo
Feedback Smiley Device
INFOGRAPHIC ANALYSIS
Listening to the voice of your customers through a graphical representation
Measure Customer Satisfaction
Take Strategic Decisions
Follow Performance Of the Branch & It's staff
Improve Service In Accordance with Customer Feedback
Client Testimonials
easyTRACK's Feedback Management System is a lucid easy to use application. It works perfectly on an i-pad and enables one to get a measure of customer satisfaction levels in a quick and simple manner.
Mathewson K (MD)
Slenna Village & Resorts
With its captivating pie charts and comprehensive tables easyTRACK's Feedback Management System has made feedback analysis possible on a day-to-day basis.
A.K.Unni (MD)
Achakottil Jewellwrs
Questions And Answers
Customers can rate their overall satisfaction by clicking a button with a relevant smiley, providing responses from Excellent to Poor. Additionally, options such as push buttons, matrix sliders, and star ratings are available. Furthermore, you can customize questions to meet specific requirements.
A negative feedback/complaint will be immediately redirected to the help desk for grievance redressal.
It helps you to demonstrate that you are a listening and customer-centric organization. Many of the improvements even in large organisations have happened mainly because their customers gave them innovative solutions.
It can be used in multiple platforms such as Windows, Android and Web
Yes. You can formulate questionnaire in multiple languages
Moreover, you will receive customized dashboard reports, flat reports for analysis, business intelligence, and management information. These reports can be viewed in various formats, including Area Graphs, Line Graphs, Pie & Donut Graphs, Gauge Charts, and Column & Bar Graphs.
In most cases, customers do not provide feedback. Even if provided, the filled-in forms are either not collected or processed very late defeating the very purpose of gathering feedback.
It is a stand-alone system which need not be linked to any device. It may be used in android tablets.
