Feedback Smiley Devices

Feedback Smiley Devices for Customer Satisfaction (CSAT)
A feedback smiley device lets customers rate an experience with one touch, so you collect real-time satisfaction data without a survey. It works best where many people pass through quickly, such as service counters, reception areas, exits and checkout points.
Technowave’s CSAT feedback device is a smiley-based unit designed for high-footfall environments. It was built for VFS Global and is used in service centres to measure service quality, spot bottlenecks and see which touchpoints need attention.
From a one-tap rating to reporting

Customers choose Excellent, Good, Average or Poor with a single tap.
Results are collected centrally, so managers can compare locations, counters and time periods.
With the easyTRACK Feedback Management System you can also use star ratings, matrix and slider questions and custom questions, with dashboards and reports.

Where it fits
Visa and service centres, banks, hospitals and clinics, retail stores, airports and government counters. Tell us the number of locations and counters and we will recommend the devices and reporting setup.
Related products and solutions

Feedback management system – dashboards and reports for every location
easyTRACK platform – the software behind feedback reporting
Specialty products
Visitor management system
People counters
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