Are your customers happy?
Feedback system helps you understand how customers feel about your business or service. It can help in measuring customer satisfaction, identifying bottlenecks, and understanding what is resonating well with your customers and what isn’t. This will help you make informed decisions and improve your short-term and long-term business strategy, and directly impact your customer service strategies. Customer feedback also has the potential to influence product or brand roadmaps in a direction that will make your customers happy.