Westzone Supermarkets Case Study

Multi-Store ESL and LCD Display Rollout Across Dubai

Technowave implemented a connected digital pricing and promotion system for Westzone Supermarkets using Electronic Shelf Labels and 10.2-inch full-colour LCD screens. The rollout now covers nine Dubai stores, helping teams reduce manual sign changes, update prices and promotions faster, improve visibility in fresh departments and maintain a consistent customer experience.

9 Westzone stores 800+ Electronic Shelf Labels 700+ 10.2-inch LCD screens
9Stores Covered
800+ESLs Installed
700+LCD Screens
10.2"Single & Dual-Sided LCDs
Project Overview

A Practical Digital Pricing System for Busy Supermarket Operations

Westzone needed a faster and more consistent way to manage shelf prices and fresh-section promotions across multiple stores. Manual paper changes required employees to print, distribute and replace signage branch by branch, taking time away from customer service and increasing the risk of delayed or inconsistent price communication.

Technowave deployed a combined ESL and LCD solution connected to Westzone’s pricing workflow. Electronic Shelf Labels provide clear item-level pricing, while more than 700 full-colour 10.2-inch LCD screens deliver larger product, price and promotion communication in produce, bakery, meat and seafood areas. Single-sided screens are used where communication is required from one direction, while dual-sided screens improve visibility from both sides of aisles and hanging positions.

Business Need

What Westzone Wanted to Improve

  • Reduce manual paper tag replacement across stores
  • Update prices and promotions through a centralized workflow
  • Improve price visibility in fresh and counter sections
  • Maintain consistent display templates across branches
  • Create a rollout model that could be repeated in new stores
Solution

How the Digital Display System Works

  • 800+ ESLs in 2.6-inch, 3.5-inch and 4.2-inch formats
  • 700+ full-colour 10.2-inch LCD screens in single-sided and dual-sided formats
  • ERP-connected pricing and promotion updates
  • English and Arabic customer-facing display support
  • Standardized templates for grocery and fresh departments
Deployment Scope

One Connected System Using ESLs and LCD Displays

The rollout uses different display formats based on the product area, viewing distance and amount of information customers need to see.

800+

Electronic Shelf Labels

2.6-inch, 3.5-inch and 4.2-inch labels provide item-level price and promotion information across shelf and counter environments.

700+

LCD Displays

More than 700 full-colour 10.2-inch LCD screens provide larger product images, prices and promotional messages. Single-sided units support one-direction viewing, while dual-sided units improve visibility from both sides of aisles and fresh counters.

ERP

Centralized Updates

Price and promotion information can move through an integrated workflow, supporting faster updates and better multi-store consistency.

Store Rollout

Deployed Across Nine Westzone Locations in Dubai

The same digital pricing model has been implemented across the following Westzone branches, creating a consistent and scalable operating approach.

Jewel of the Creek (JOC)
Al Nahda 3
JVC 2
Mankhool 2
Oud Metha
Robinson Deira
Al Barsha 6
Al Muteena
Al Qusais 1
Business Impact

What the Rollout Delivers for Westzone

The project gives Westzone a cleaner and more manageable way to communicate prices and promotions across multiple supermarket locations. It reduces repetitive printing and replacement work, improves visibility in fresh departments and allows store teams to execute campaigns more consistently across branches.

Faster Updates

Store teams spend less time printing, carrying and replacing promotional material, allowing updates to be executed faster across participating branches.

Better Accuracy

Connected updates help reduce differences between system pricing and customer-facing display information.

👁

Stronger Visibility

The 10.2-inch full-colour screens provide more space for product images, prices and promotional messaging. Dual-sided screens improve visibility from both shopping directions.

Scalable Rollout

The standardized deployment model has supported expansion across nine Westzone stores.

Plan Your Rollout

Looking to Modernize Pricing Across Your Retail Stores?

Technowave International supports Electronic Shelf Label and LCD display projects for supermarkets, hypermarkets, fresh food stores and specialty retailers across the UAE and GCC.

Suitable For

  • Multi-store supermarket rollouts
  • Fresh food and produce departments
  • Frequent price and promotion changes
  • ERP-connected digital pricing
  • Consistent retail display templates